Question 1

What is a voice AI agent?

Accepted Answer

A voice AI agent is an intelligent conversational AI system that handles inbound and outbound phone calls. It understands spoken language, reasons about the customer's need, accesses your business systems in real-time, and either resolves the issue directly or escalates it to a human agent when needed.

Question 2

How does Aurantis AI structure its engagements?

Accepted Answer

Every Aurantis engagement begins with a 14-day Audit — a written Opportunity Report you own, regardless of whether we go on to deploy together. After the Audit, deployments are scoped against your operations: AURUM Voice for inbound and outbound voice operations (live in 4–6 weeks), AURUM Agent for autonomous workflows (6–10 weeks), AURUM Insight for decision infrastructure (8–12 weeks), and AURUM Atelier for bespoke multi-system engagements led by a principal architect. Commercial terms are bespoke and agreed in the proposal that follows the Audit.

Question 3

How long does it take to deploy an AI system?

Accepted Answer

A typical voice AI agent deployment takes 2–6 weeks from discovery to go-live. Website chatbots deploy faster (1–3 weeks), while complex integrations with multiple business systems may take 4–8 weeks. We follow a phased approach: discovery → build → testing → limited launch → full deployment.

Question 4

Can AI agents handle multiple languages?

Accepted Answer

Yes. Our voice agents support 28 languages with native-quality speech and can automatically detect the caller's language. Multi-language routing ensures customers always interact with an agent persona that matches their preferred language.

Question 5

What happens when an AI can't answer a question?

Accepted Answer

Every system we build includes intelligent escalation. When the AI identifies it can't resolve a query with confidence, it gracefully escalates by: capturing the question, summarizing the conversation for the human agent, or offering an instant callback. The customer never has to repeat themselves.