Question 1

What is a voice AI agent?

Accepted Answer

A voice AI agent is an intelligent conversational AI system that handles inbound and outbound phone calls. It understands spoken language, reasons about the customer's need, accesses your business systems in real-time, and either resolves the issue directly or escalates it to a human agent when needed.

Question 2

How much does a voice AI agent cost?

Accepted Answer

Voice AI agent costs vary based on call volume and complexity. A typical deployment starts at £2,000–£5,000 for setup and integration, then £0.50–£1.50 per call depending on duration and business system integrations. This is significantly cheaper than hiring and training human agents.

Question 3

How long does it take to deploy an AI system?

Accepted Answer

A typical voice AI agent deployment takes 2–6 weeks from discovery to go-live. Website chatbots deploy faster (1–3 weeks), while complex integrations with multiple business systems may take 4–8 weeks. We follow a phased approach: discovery → build → testing → limited launch → full deployment.

Question 4

Can AI agents handle multiple languages?

Accepted Answer

Yes. Our voice agents support 28 languages with native-quality speech and can automatically detect the caller's language. Multi-language routing ensures customers always interact with an agent persona that matches their preferred language.

Question 5

What happens when an AI can't answer a question?

Accepted Answer

Every system we build includes intelligent escalation. When the AI identifies it can't resolve a query with confidence, it gracefully escalates by: capturing the question, summarizing the conversation for the human agent, or offering an instant callback. The customer never has to repeat themselves.