Built around dermatology
Dermatology practices combine medical visits, cosmetic interest, follow-ups, refills, procedures, locations, and busy front-desk operations. Aurantis organizes the administrative path without pretending to provide clinical expertise.
Intent map
The first useful distinction is administrative intent. The next is which location, team, schedule, approved answer, or transfer rule owns it.
Medical
Cosmetic
Practice
Administrative paths may include skin-exam scheduling, acne visit inquiries, follow-up requests, refill request intake, routine office information, and staff routing.
The workflow does not assess symptoms or determine clinical urgency independently.
Administrative paths may capture service interest, consultation preferences, location, approved pre-visit information, and an appropriate scheduling or follow-up destination.
The workflow does not assess treatment suitability.
Patient journeys
Clarify administrative intent, preferred location, and the next approved scheduling or staff step.
Route appointment changes, approved information, and administrative requests without inferring clinical meaning.
Apply office-specific hours, services, routing, and escalation rules instead of a single generic answer.
Administrative preparation instructions, arrival information, and practice policies should come from material the clinic supplies and reviews.
A caller asking for medical interpretation, post-procedure advice, or an unsupported answer should follow the practice’s staff or clinical escalation procedure.
Refill request intake
A configured workflow may gather the administrative information a practice defines and route it for staff or clinician review. Aurantis does not prescribe medication or make an approval decision.
Overflow and after hours
Closed-office responses, request capture, transfer availability, and urgent or clinical instructions must be explicitly supplied and approved by the practice.
Aurantis supports patient-access administration. It does not diagnose, prescribe, triage independently, or replace a dermatologist.
Uncertain, sensitive, urgent, unsupported, and caller-requested conversations can be routed according to practice-defined procedures.
A focused working session
We will map one real call workflow, show the patient experience, and discuss the systems your team uses today.
No patient information is needed for the demo.